Shipping & Returns
We ship Eastwood® Guitars worldwide. We have warehouses in USA, Canada and Europe (UK). Shipping in North America and UK is UPS ground, otherwise is UPS Expedited Airmail. Each guitar receives a professional setup before shipping (allow up to 48 hours from the time of your order for this process). Then, shipping generally takes 3-5 days from any warehouse. There are a few countries where UPS Expedited Service is not available. Email us for a price quote on shipping.
We need your full address in order to calculate a shipping quote, but expect to pay approximately:
- 3-5 days North America and Europe ($29 per guitar)
- 3-5 days Outside North America and Europe UPS AIR ($189 per guitar)
Please allow 1-3 business days to process your order as each guitar receives a professional setup before leaving the warehouse. We do our best to process all orders within 1-3 business days, but sometimes delays do occur do to unforeseen circumstances. If you require expedited processing or date specific delivery please contact us directly and we will do our best to work with you.
Love it or return it
If you're not happy, we're not happy. If you receive your item and simply do not like it for any reason, you can return for a full refund (less shipping) within 30 days of your purchase date. If the item is "not as advertised", damaged or needs additional setup, we will refund, repair or replace at our expense, including shipping costs (UPS Ground only). Between 30 - 120 days, if you wish to return your item, we will retain a 20% restocking fee from your refund amount. After that time we will entertain returns or exchanges on a case by case basis only.