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Lifetime Warranty Terms & Conditions

Lifetime LIMITED Warranty

Eastwood warrants this instrument to be free from defects in materials and workmanship for as long as the original retail purchaser, subject to the limitations set forth herein, owns it. This warranty applies only to the original retail purchaser when this instrument is purchased directly from Eastwood or from an authorized Eastwood dealer, and requires the purchaser to supply a copy of the original proof of purchase at the time service is requested.

Electronics, tuning machines, and case hardware are warranted for a period of one year from the date of original purchase. Lifetime PLUS extends this to 3 years and Lifetime PRIME extends this to 5 years.

Repair service of defects covered by this warranty can be performed only at an Eastwood authorized warranty service center, as designated by Eastwood. Normal service repair of any Eastwood instrument requires both an evaluation of the defect and a direct recommendation from an Eastwood authorized service center for alternative considerations.

All transportation, insurance and freight charges associated with warranty service and repairs on Eastwood guitars are the responsibility of the purchaser.

Trade-Up Credits

Lifetime PLUS extended warranty allows the owner to trade-up their registered instrument for a new instrument within the 3-year warranty period. They will get 80% of the original purchase price credited towards their new purchase.

Lifetime PRIME customers will get 100% of the original purchase price credited towards their new purchase within the 5-year warranty period. All trade-up instruments must be in working condition with minimal wear and tear from normal usage. Eastwood reserves the right to reject any instrument that it deems to be in “not working” condition and are unable to refurbish for resale.

Tune-Ups

Lifetime PLUS and Lifetime PRIME extended warranties allow the owner to have their instrument professionally setup directly from Eastwood Guitars within the 3-year warranty period. This may include: new strings, fret dressing, truss rod and intonation adjustment, etc. All shipping and insurance expenses are the responsibility of the owner.

Limitations & Exclusions

The following items are not covered by this warranty.

  1. Any instrument whose serial number is missing, or has been altered or tampered with in any fashion.
  2. Any instrument purchased from anyone other than Eastwood Guitars or from an authorized Eastwood dealer.
  3. Strings and batteries.
  4. Normal wear and tear on any part of the instrument including jacks, controls and switches, worn frets, plated surfaces, tuning machines, pick-guards, saddles and nuts, etc.
  5. Instruments that have been modified from original Eastwood setup specifications.
  6. Defects in finish, or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-Eastwood supplied polishes.
  7. Case and case hardware wear and tear.
  8. ll other defects and deterioration due to normal usage, wear and tear, aging, accidents, neglect and abuse.

Eastwood assumes no liability for property damage resulting from failure of this product or any loss of income, satisfaction, or damages arising from the loss of use of same due to defects or availability of it during service. Any warranties implied by law (including warranties of merchantability or fitness) are limited to the duration of this express limited warranty.